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User Support
Getting Help

♦ ComicSuite and Point-of-Sale (POS) Support

Email: techposhelpdesk@diamondcomics.com

The ComicSuite POS Technical Support Team is available 9am - 6pm Monday thru Friday (Eastern Time).

Phone: 443-318-8001 and ask for a POS Specialist

Emergency contact info: For emergency assistance on holidays, weekends 12pm - 9pm and after hours Monday - Friday 6pm - 9pm by calling 443-823-1361. If this is not an emergency call, support charges will apply.

ComicSuite Support Portal

Can't find the answers you're looking for about ComicSuite? The ComicSuite Support Portal gives registered users the ability to easily submit customer service or technical support questions.

Plus, user forums can help you answer questions and learn more about how to maximize ComicSuite software for your store's needs.

Retailer Login

Additional Support Services

In addition to regular support, Diamond offers ComicSuite users additional support services. Please call for plans and pricing.

  • 90 Days Initial Support – FREE
  • Hourly Technical Support
  • Yearly Support Plan
  • 5-Hour Support Plan
  • Weekends/Holidays Surcharge (per call)
  • Hardware: Advance Warranty Replacement
  • Custom Software & Data Install